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The satin texture that is gentle around the eyes, reduces friction and leaves your skin feeling refreshed. The gateway to a good night's rest is just around the corner. Maintaining our fitness makes us even more confident and happy and leads us to live a healthy life. By using these products everyone can feel their real capability and strength in them. These products are named for their quality durability and stability. EcoTools bath and skincare products will reveal radiant skin. Our products are 100% vegan and have never been tested on animals, making them cruelty-free as well. We believe in reducing waste and using recycled aluminum and recycled plastic in our products.
Return & Exchange Policy
At Karisma, customer satisfaction is our first priority. We will gladly accept the return/exchange of your unused or defective purchase within 14 days of delivery. We are proud to offer a stress-free return/exchange policy.
For defective products or if you have received the wrong item, please call our customer service number within 24 hours of delivery. Please have your order number ready for the call.
All the returned/exchanged items must include a copy of the invoice/receipt and be in the same condition upon delivery with their original packaging.
How to return and exchange an item?
If you would like to return an item that has been delivered to you, you must physically return it in to Karisma shops (7 branches) and exchange it with an item with the same value or higher value.
Refunds
Once we have received and processed your return, we will refund you via the original payment method. Refunds can take up to seven days to reach your account after your return has been processed.
CANCELLATION
A customer can cancel an order if he/she wishes, however, the cancellation request should be made before dispatching the order from our warehouse. If any payment was done, will be refunded through the same payment method, which order was placed.
Customer Service Number: 40063271 / 44869217
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